Ticket Priority Queue
#9031Urgent
Package marked delivered, nothing received
#9034Urgent
Carrier loop: customer asks escalation
#9032Medium
Wrong size in shipment, needs return label
#9033Normal
Refund status after warehouse confirmation
Synetia
Request DemoSupport automation for modern commerce teams
Make customer service feel effortless, even at scale.
From one-click website integration to AI-assisted workflows, Synetia helps teams answer faster, escalate smarter, and resolve complex issues with less operational friction.
AI Assistant
Focus: Shipping dispute
Prioritize this ticket and request proof from carrier API.
I can see the package was flagged as delivered. We are opening an immediate carrier investigation and I will update you within 2 hours.
Customer: Julie Martin
1. Website integration
Install in one click and go live instantly.
Shopify first, any stack supported
Install Synetia directly from your Shopify admin in one click. For other storefronts, use our lightweight widget integration.
Shopify app installWidget embedNo-code setup
Launch flow
- Connect your store
- Sync catalog and policies
- Publish chatbot
Average setup time: under 10 minutes.
2. Knowledge database + escalation
Answer from a live knowledge database, escalate when needed.
Website chatbotEmma
Knowledge database answer served automatically
Knowledge database is auto-generated from FAQ, website content, and configurable knowledge, then re-synced on each website update.
Emma
What is your return window?
Synetia Bot
You can return any item within 30 days after delivery.
Synetia web appAuto-resolved
Real-time sync to your operations team
Conversation auto-resolved. No ticket needed.
Employee can take over chat instantly if requested.
All context is attached automatically to the ticket.
3. Multi-channel support
Website, WhatsApp, Instagram: one unified support stream.
WEBWebsite chatbox
northlane.storeLive support widget
Lena
Can you update my shipping address before dispatch?
Synetia Bot
Yes, I can update it before dispatch. Confirm your new address.
Type your message
Website chatboxWhatsAppInstagram
Unified inbox in Synetia ERP
Ticket #9112 synced from website chat.
WEB
Lena
Website chatboxWA
Lena
WhatsAppIG
Lena
Instagram4. Visual command center
Read priorities in seconds and keep operations under control.
Synetia Command Center
Open tickets: 37Urgent: 6AI triage active
1Urgent
Package marked delivered, nothing received
Shopify chatJulie Martin
2Urgent
Carrier loop: customer asks escalation
WhatsAppAlex Chen
3Medium
Wrong size in shipment, needs return label
EmailMarco Leone
4Normal
Refund status after warehouse confirmation
InstagramNina Ross
AI prioritization
- Detects urgency and blocker patterns
- Surfaces customer-sensitive conversations first
- Suggests best queue order for your team
5. Integrated assistant
Help employees resolve tickets faster with guided suggestions.
Ticket #9031Urgent
Julie Martin
Carrier says delivered, but my package is not at my address.
Support agent
Thanks for flagging it. I am opening a carrier trace with high priority now.
Julie Martin
Please keep me posted quickly, this order was a gift.
AI note: Escalate carrier investigation and prepare replacement policy fallback.
Ticket context
CustomerJulie Martin
ChannelShopify chat
IssueMissing delivery
AI recommendation
Shipping dispute
Prioritize this ticket and request proof from carrier API.
I can see the package was flagged as delivered. We are opening an immediate carrier investigation and I will update you within 2 hours.
6. Long-running automation
Check once, then let validated workflows run for weeks.
Week-scale agent execution
The agent can keep handling delayed returns, shipment investigations, and finance corrections over time, while continuously respecting your policy and autonomy settings.
1
Collect context
Reads customer thread, order data, and shipping metadata.
2
Apply policy
Runs your validated workflow rules and compliance checks.
3
Execute actions
Launches return, inquiry, or refund operations automatically.
4
Loop over time
Handles delayed updates for days or weeks with minimal supervision.
Certified workflow graph
Our AI suggests a workflow, the employee reviews and validates it, then it runs autonomously.
yesnoconform
Start ticketLoad order, channel, and customer context.
Return eligible?Decision gate from your policy rules.
Run return procedureLaunch verified return workflow actions.
Trigger refundExecute validated finance operation.
Start carrier inquiryFallback branch when return is not eligible.
Set ticket idleWait-state loop until next external event.
Autonomy is configurable per workflow (standard, assisted, or high). If the agent hits a privilege limit or detects abnormal behavior, the employee is automatically notified to resolve the situation.
Customer service, simplified
Give your team a faster way to support every customer, from first message to final resolution.
Synetia helps online sellers deliver premium support with fewer manual tasks and stronger operational control.